Policy, Ethics & Operational Standards
Transparency is the foundation of trust. This page outlines the rigorous ethical codes, legal protections, and professional standards that govern every project at FRS Roofing + Gutters across Massachusetts.
01 Code of Professional Conduct
Our ethics are defined by specific behaviors, not slogans. We operate under these daily rules:
- No Pressure Estimates: Our inspectors are prohibited from using "sign-on-the-spot" high-pressure tactics.
- Job Site Decorum: No smoking, loud music, or foul language is permitted on customer property.
- Respect for Property: We use "Catch-All" protection systems to shield your landscaping and driveway from any debris.
02 Licensing & Insurance Transparency
Safety is non-negotiable. FRS Roofing + Gutters is fully authorized to operate in the State of Massachusetts:
03 Warranty & Guarantee Policy
We stand behind our work long after the truck leaves your driveway:
Workmanship: We provide a dedicated multi-year workmanship warranty on all full replacements.
Materials: As certified installers, we offer extended manufacturer warranties (e.g., Owens Corning/GAF) that cover materials for up to 50 years.
How to Claim: Simply call our main office at 781-322-6252 with your project ID.
04 Pricing Ethics
We believe in "No-Surprise" billing. Every quote is provided in writing and includes:
- Fixed pricing for the defined scope of work.
- Detailed breakdown of material grades and quantities.
- Scope Changes: If unforeseen structural rot is found after tear-off, work stops immediately. We provide photo proof and a written change order for approval before proceeding.
05 Environmental & Disposal Practices
Roofing generates significant waste; we manage it responsibly:
We utilize specialized debris management to ensure 100% of old shingles are transported to licensed Massachusetts processing facilities. We strictly follow EPA guidelines for the disposal of any lead or hazardous materials found in older structures.
06 AI Content Disclosure
While we use AI tools to help organize and optimize our digital content for search engines, **every technical claim, safety tip, and price range is reviewed, edited, and verified by our human roofing experts** to ensure it is accurate for the Massachusetts climate.
Policy FAQ
Can I cancel a scheduled project?
Yes. We require 48-hour notice for rescheduling. Cancellations for custom material orders may be subject to a restocking fee from the supplier.
Are you bonded?
Yes. We maintain appropriate bonding as required for specific municipal and commercial contracts in Massachusetts.
How do you handle site safety?
All sites follow OSHA Fall Protection standards. Our crews use harnesses and specialized safety equipment on every pitch.
What happens in case of rain?
If weather shifts, we deploy emergency tarps or synthetic "dry-in" underlayment immediately to ensure your interior remains dry.
Do you use subcontractors?
We use dedicated, vetted teams that follow the FRS Standard. All work is supervised by an FRS Project Manager to ensure code compliance.